Support

You can cancel your subscription at any time through your device's subscription settings. On iOS, go to Settings, tap your name, then Subscriptions, find Earth & Sky, and tap Cancel. Your premium access will continue until the end of your current billing period. You will not be charged again after cancellation.

You can delete your account from within the app by going to Settings, then Account, and selecting "Delete Account." This removes your Earth & Sky account and app data from our active systems and clears app-local user data. It does not cancel a subscription managed by Apple or Google. If you're having trouble, email us at wise.joshua@gmail.com.

Journal cloud backup is off by default. Local-only entries remain in the app's storage on your device. If you enable cloud backup, entries are encrypted in transit and by our infrastructure at rest, but the backup is not end-to-end encrypted. Authorized service operators may technically access cloud-stored content. You can turn backup off and choose whether to keep or delete the cloud copy. See our privacy policy for details.

Crystal is an AI integration companion built into Earth & Sky. Crystal can support reflection, but is not therapy, medical care, or an emergency service. Messages and relevant practice context are sent to our AI provider for processing. Earth & Sky stores conversation history to provide continuity until you select "Delete Crystal Data" or delete your account in Settings.

You can use the form at the top of this page, or email us directly at wise.joshua@gmail.com. We typically respond within 24 hours.